Policies – The Curl Lab

SCHEDULING

APPOINTMENTS ARE CURRENTLY AVAILABLE ONE MONTH AT A TIME, ONLINE BOOKING WILL BE OPENED ON THE 15TH OF EACH PRECEDING MONTH.

CURLY CUTS

IN PREPARATION TO RECEIVE YOUR CURLY HAIR CUT SERVICE WE ASK THAT YOU ARIVE WITH YOUR HAIR DOWN, DRY AND DETANGLED. STYLING PRODUCTS ARE OK PLEASE NO HATS, PINS, BUNS, OR SCARVES TO PREVENT ANY STRETCHING OF YOUR CURLS

CANCELLATIONS

YOU MAY CANCEL YOUR APPOINTMENT ANY TIME FREE OF CHARGE UP TO 24 HOURS BEFORE YOUR APPOINTMENT TIME. YOU ARE WELCOME TO RESCHEDULE FOR A FUTURE DATE BASED ON AVAILABILITY. IF YOU CANCEL OR RESCHEDULE LESS THAN 24 HOURS BEFORE YOUR SCHEDULED APPOINTMENT TIME, YOU WILL BE CHARGED A LATE CANCELLATION FEE EQUAL TO 50% OF THE PRICE OF THE SERVICE YOU SCHEDULED.

IF YOU DO NOT CANCEL YOUR SCHEDULED APPOINTMENT WITHIN 24 HOURS AND DO NOT SHOW UP AT YOUR SCHEDULED APPOINTMENT TIME, YOU WILL BE CHARGED 100% OF THE FEE FOR THE SCHEDULED SERVICE AND MAY NOT BOOK ANY FUTURE SERVICES.

LATE POLICY

IF YOU ARRIVE 15 MINUTES OR MORE AFTER YOUR SCHEDULED APPOINTMENT TIME. YOUR APPOINTMENT WILL NEED TO BE RESCHEDULED AND YOU WILL BE CHARGED A LATE CANCELLATION FEE EQUAL TO 50% OF THE PRICE OF YOUR SERVICE.

CHILDREN

SERVICES ARE ONLY PROVIDED TO CHILDREN WHO ARE AT LEAST 12 YEARS OLD.

COVID-19 PRECAUTIONS

Your health and the well-being of our team and clients are very important to us. If you are feeling unwell—whether due to cold, flu, COVID-19, or any other contagious illness—we kindly ask that you do not come in for your appointment.

Please notify us as soon as possible if you are sick or experiencing symptoms. We completely understand that illness can arise unexpectedly, and no cancellation or rescheduling fees will be charged in these cases.

We appreciate your honesty and consideration in helping us maintain a safe and healthy environment for everyone.

GUESTS

TO PREVENT OVERCROWDING IN THE SALON WE ASK THAT YOU DO NOT BRING ANY GUESTS TO YOUR APPOINTMENT WHO ARE NOT RECEIVING A SERVICE.

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